Every Oishya knife is guaranteed for life. That covers every line we make, from KYU to SHIN, and our magnetic knife stand and wall racks too. Each piece is checked by hand before it leaves us, and packed so it reaches you as it left the workshop.
What is covered
Any defect in materials or workmanship that affects how the piece works, for as long as you own it. If the fault is ours, we repair or replace it free of charge. In a set, we replace the piece that is faulty.
What is not covered
Chips, bends or a broken tip from use, damage from a dishwasher, a hard board, a drop or a knock, and normal wear over the years. Nor loss, theft or fire. We still repair these, and we quote from photographs before any work starts, so you know the cost first.
How to make a claim
Write to us at info@oishya.com with your order number and a few photos of the problem. Please don’t send anything back until we have replied. If the fault is ours, we cover the postage: send us the receipt and we refund it.