Lifetime guarantee
Guaranteed for as long as you own it.
Every Oishya knife is guaranteed for life. That covers every line we make, from KYU to SHIN, and our magnetic knife stand and wall racks too. Each piece is checked by hand before it leaves us, and packed so it reaches you as it left the workshop.
Every knife, every line, for lifeThe terms
What the guarantee covers, and what it does not.
01
What is covered
Any defect in materials or workmanship that affects how the piece works, for as long as you own it. If the fault is ours, we repair or replace it free of charge. In a set, we replace the piece that is faulty.
02
What is not covered
Chips, bends or a broken tip from use, damage from a dishwasher, a hard board, a drop or a knock, and normal wear over the years. Nor loss, theft or fire.
We still repair these, and we quote from photographs before any work starts, so you know the cost first.
How to make a claim
Three steps, and nothing to send until we reply.
1
Write to us at info@oishya.com with your order number and a few photos of the problem.
2
Please don’t send anything back until we have replied.
3
If the fault is ours, we cover the postage: send us the receipt and we refund it.
Questions
The guarantee, in short.
How long does the guarantee last?
For as long as you own the knife. It covers every line we make, from KYU to SHIN, and our magnetic knife stand and wall racks too.
Does it cover chips or a broken tip?
No. A chip from use is damage, not a defect. We still repair it, and we quote from photographs before any work starts, so you know the cost first.
What happens if one knife in a set is faulty?
We repair or replace the piece that is faulty, free of charge. The rest of the set stays with you.
How do I make a claim?
Write to info@oishya.com with your order number and a few photos of the problem. Please don't send anything back until we have replied.
Who pays the postage?
If the fault is ours, we do. Send us the receipt for the postage and we refund it.
A knife that is looked after rarely needs us.
Learn to sharpen it on a whetstone, keep it out of the dishwasher, and use a wooden board. Knife School shows you how.