Processing time: If in stock, we ship your order within 1-3 hours from receiving the payment (during the working hours).
During the recent months of economic challenges, logistic costs have gone on average 200% - 350% up, same for the packaging materials. To minimise this impact for our customers, we charge flat fees and offer free delivery when an order value reaches certain threshold.
United Kingdom
Standard Delivery to the United Kingdom - £8.90
We offer free shipping on orders over £90 for Standard delivery.
European Union and Switzerland
Rest of the world
Customs
All of our orders are being shipped from the UK, so there are no customs for UK based deliveries. Customs charges for international shipping are specific to each country and depend on the value of your order. The charges by customs are your responsibility.
Payment methods
We accept Visa and Mastercard Credit and Debit Cards
We accept PayPal - there is a 3.5% fee associated with payment by PayPal
Brexit and EU customer orders
As UK has officially left EU on 1st January 2021, all business is subject to a new Trade Agreement. Any orders placed by our customers for delivery outside the UK are being treated as an import to the delivery country and may incur a customs charge before the item is released for final delivery.
Shipping to the EU – Your VAT and Import charges
We’re working to in the next couple of months, establish and stock our products locally within EU and the US, which will eliminate custom charges for end customer in respective locations (it will be covered by us). However, as of today, our shipping terms to the EU are as follows:
- All products prices on the site are shown without UK’s VAT – at checkout and the final price of your order will have no UK VAT included.
- International postage is a flat fee as shown at checkout for your order (see above). For larger value orders, we offer free international delivery (see points above).
- Your items will be processed by the customs of the delivery country where they may incur a charge the VAT rate of that particular country and at times, also an import fee.
- The customer is fully responsible for any and all customs fees and VAT charges and will need to pay the customs department before they release your order for delivery.
How much are the fees on my order going to be?
It’s difficult for us to give an exact number but as a general guide, we recommend allowing anywhere up to an additional 20%-30% on the value of your purchase. You can use this Import Duty Calculator to try and get an idea of cost but please note this is simply an estimate and final costs may vary. Please use “HS Code” 691110 for all knives orders. On the same website, you can also search other HS Codes according to a product you’re planning to purchase.
Valuation and Documentation
We’re legally required for all of our shipments to be clearly labelled as items sold for retail and the value on the relevant customs documentation. This is made for accurate declaration. We can not label an item as a gift or under-declare the retail value on any shipment.
Rejected orders returned to us
When you place your order with us, you are accepting the above terms for shipping outside the UK. If you decide to reject an order that has been shipped under the terms above because the import fees are not acceptable, we will refund your order when the items are returned minus any shipping or return fee as we do not get this back.
Enquiries
If you have any questions about any non UK shipment, please email info@oishya.com and we will do our best to help. We’re doing our best to provide the best and smoothest service we strive for.
All other shipping, returns and terms and conditions remain the same.
Christmas Delivery Cut-Offs
To be sure that your Christmas gifts arrive in time, order before:
- UK: Before 19th of December
- Europe: Before 15th of December
- USA: Before 15th of December
- Rest of the World: Before 12th of December
Applies to orders with products in stock at the moment of the purchase.
