Where it's going, and what to expect when it lands.
We ship worldwide, mostly from the UK. Our shipping fee is a simple flat rate, free above a threshold. The part worth understanding before you order is customs — so we explain it plainly rather than surprising you at the door.
Dispatch
In-stock orders leave us within 1–2 business days. Made-to-order finishes show their lead time on the product page.
Where from
Primarily the UK, and occasionally Poland/EU for EU customers. Email us before ordering if EU-origin dispatch would help you.
Duties (DDU)
Orders ship duty-unpaid. Any import duty or tax is settled with the carrier or customs on arrival, not with us at checkout.
Estimate your shipping and customs
Pick where it's going and roughly what you're spending. We'll show the shipping fee and a realistic range for import charges on arrival.
Free shipping kicks in above the threshold for your region.
Your estimate
Guidance only. Customs charges are set by the destination country and collected by the carrier, not by Oishya. For a firmer figure, email info@oishya.com with your country, postcode and the items.
Shipping fees
One flat standard fee per region. Carriers are DHL, FedEx or equivalent.
Customs, in plain terms
Because we ship duty-unpaid, the country your knife arrives in may add charges before it's delivered. These go to customs and the carrier, never to us. What they can include:
Customs duty
A tariff set by the destination's schedule. For kitchen knives this is often in the region of 4–6% of the declared value.
Local VAT / GST / sales tax
Most countries charge this on imports, usually on the goods value plus duty and shipping combined.
Processing / entry fees
Some authorities add a handling or entry fee. The US, for example, has a Merchandise Processing Fee on certain entries.
Carrier brokerage
Private couriers often add an administration fee. Postal clearance is usually much cheaper than a private-courier brokerage.
How it's worked out
Customs typically take the item value plus shipping, apply the duty rate, then apply VAT or GST on top of that combined figure. The carrier adds any handling last.
A note for buyers abroad
United States
US rules tightened in 2025, so more parcels can be assessed. On a roughly £290 knife, budget about $30–$40 if it clears by post, and up to $100+ if a private courier handles it.
European Union
UK-origin parcels are imports post-Brexit, so expect VAT at your local rate plus handling, often around 20–25%. Ask us about EU-origin dispatch from Poland to reduce this.
Canada, Australia & beyond
As a rough rule, allow 10–30% of the item value for combined duty, tax and handling. Australia adds 10% GST; Canada varies by classification and courier.
We declare the truth
Every parcel carries an accurate invoice and customs description at the real retail value. We can't mark items as gifts or under-declare, as that risks seizure and penalties.
Refused at customs
If a parcel is returned because charges weren't accepted, we refund the product price less outbound and return shipping and any non-recoverable fees. Duties paid to customs aren't refundable by us.
Payment
Visa and Mastercard, credit or debit, and PayPal. PayPal carries a 3.5% processing fee.
Want a firm landed-cost estimate?
Tell us the destination, postcode and items, and we'll come back with a best estimate of duty, likely fees, and whether postal or courier clearance is more likely.