Shipping to the EU – Your VAT and Import charges

We’re working to in the next couple of months, establish and stock our products locally within EU and the US, which will eliminate custom charges for end customer in respective locations (it will be covered by us). However, as of today, our shipping terms to the EU are as follows:

1. All products prices on the site are shown without UK’s VAT – at checkout and the final price of your order will have no UK VAT included.
2. International postage is a flat fee as shown at checkout for your order (see above). For larger value orders, we offer free international delivery (see points above).
3. Your items will be processed by the customs of the delivery country where they may incur a charge the VAT rate of that particular country and at times, also an import fee. 
4. The customer is fully responsible for any and all customs fees and VAT charges and will need to pay the customs department before they release your order for delivery.

How much are the fees on my order going to be?

It’s difficult for us to give an exact number but as a general guide, we recommend allowing anywhere up to an additional 20%-30% on the value of your purchase. You can use this Import Duty Calculator to try and get an idea of cost but please note this is simply an estimate and final costs may vary. Please use “HS Code” 691110 for all knives orders. On the same website, you can also search other HS Codes according to a product you’re planning to purchase.

Valuation and Documentation

We’re legally required for all of our shipments to be clearly labelled as items sold for retail and the value on the relevant customs documentation. This is made for accurate declaration. We can not label an item as a gift or under-declare the retail value on any shipment.

Rejected orders returned to us

When you place your order with us, you are accepting the above terms for shipping outside the UK. If you decide to reject an order that has been shipped under the terms above because the import fees are not acceptable, we will refund your order when the items are returned minus any shipping or return fee as we do not get this back.

Enquiries

If you have any questions about any non UK shipment, please email info@oishya.com and we will do our best to help.  We’re doing our best to provide the best and smoothest service we strive for. 
All other shipping, returns and terms and conditions remain the same.